Renewable electricity supplier and generator Good Energy has secured second place in the 2016 Which? energy company customer satisfaction survey – for the second year running. The company has consistently won high ratings in the annual Which? energy company customer satisfaction survey, coming first or second in each the last five years.
“This is great news for Good Energy, for our customers and, of course, for our brilliant staff,” said Good Energy CEO and founder, Juliet Davenport OBE. “We’ve consistently turned in strong customer service, year after year and it’s proof that when we say we care about our customers, we really mean it.
“Our score of 81% means we’re just one per cent behind the league leaders – and what other energy company can say they’ve been in the top two in the league for five years running?”
Juliet added: “2015 was another year of strong customer growth for us, helped enormously by winning the Big Deal collective switch in the autumn. It hasn’t all been plain sailing, and we haven’t always got it right, but the fact that we scored 81% is testament to the sheer hard work, enthusiasm and commitment of our staff.
“These results prove that we offer customers great service, at a fair price.”
The Wiltshire-based company, which provides 100% renewable electricity, has delivered consistently strong performances in the Which? annual surveys, with this year’s score just one per cent lower than it achieved in 2015.
“We know that there’s always room for improvement, and we’ll continue to focus on providing our customers with the quality service they deserve,” added Juliet.
“Which? says that once again it’s the smaller energy suppliers who are leading the way when it comes to customer satisfaction, leaving the Big Six providers in their wake – showing that there’s never been a better time to switch energy provider.”
Good Energy has also performed well in the Martin Lewis MoneySavingExpert customer satisfaction polls, hitting the top spot in the three most recent online surveys.