Switch2 Energy, the community heating smart-metering specialist has received a top industry customer service award.
The company has won the Association for Decentralised Energy (ADE) Customer Engagement Award for its smart metering partnership with Sheffield City Council.
Switch2’s smart metering technology is being used by Sheffield City Council to dramatically cut customer bills and reduce energy consumption across 6,000 homes connected to its district heat network. On average residents are saving 38% on their annual heating bills since the introduction of meters. The technology is predicted to reduce residents’ annual heating bills by a total of £1.4 million.
In 2013, Sheffield City Council appointed Switch2 to roll out pay-as-you-go smart prepayment metering across thousands of unmetered properties connected to its city-wide district heat network.
Previously, residents had paid a set weekly amount, irrespective of how much energy they used. The challenge for Switch2 in conjunction with Sheffield City Council was to educate and reassure residents of the potential cost and environmental savings they could make by using G6 smart pay-as-you-go metering, and to educate them on how to use the technology and maximise their savings.
Switch2 devised and implemented a major multilingual customer engagement programme, starting with initial information meetings. Resident Liaison Officers were appointed and trained to assist Switch2’s team with implementing seamless project delivery, involving resident meetings and information days, distribution of information, and door-to-door support visits.
Kirsty Lambert, Director of Switch2 said: “Transparency and fairness in customer service are so important in delivering successful district heating schemes and we are proud to receive this award for our partnership with Sheffield City Council. The feedback we have had from residents is very positive, but the hard evidence of the project’s success is the huge cost and carbon savings that are being achieved.”
The Switch2 G6 pay-as-you-go energy meter takes energy prepayment to a new level. It uses smart wireless technology to enable residents to pay for their heat at their convenience – via the internet or smartphone app, by phone, or any PayPoint location. The technology includes a graphical in-home display to show residents how much energy they are using – helping them to monitor and reduce consumption and save money.
Switch2 has more than 35 years experience of smart metering and billing for the community energy and district heating sector. The company remotely manages and monitors its smart meters from its UK customer service centre, which offers complete billing and administration services.
Ocean Awards 2017 Winners Announced
The winners of the second annual Ocean Awards, hosted by Boat International Media, the international authority on super-yachting, in partnership with the Blue Marine Foundation, have been revealed.
From the development of whale drones and virtual chase boats to the banning of shark fishing and absolving the Seychelles’ debt crisis, each finalist was celebrated for their outstanding contribution to the health of the oceans from every corner of the world.
Land Rover BAR, the yacht racing team founded by four-time Olympic gold medallist Sir Ben Ainslie, leads the list of winners honoured for their passion for improving the oceans, along with Palau’s former UN Ambassador for the Oceans and Seas, the late Stuart Beck. Professor Daniel Pauly and Dr Dirk Zeller – whose monumental study of the world’s fish catches for the Sea Around Us project took the media by storm – are also among those recognised for their efforts in advancing marine conservation through policy initiatives, new innovation and campaigning.
The awards, which are in association with Y.CO, were judged by an esteemed panel chaired by Charles Clover, executive director of Blue Marine Foundation. Also judging the awards were: Sir Charles Dunstone, co-founder and former chairman of Carphone Warehouse and chairman of the TalkTalk Group; Ben Goldsmith, CEO of Menhaden Capital, a new green-focused investment trust; and Charlie Birkett, co-founder and CEO of Y.CO, the challenger brand of the global superyacht industry.
Sacha Bonsor, editor in chief, Boat International Media, said: “Boat International Media is committed to fixing one of the world’s largest solvable problems – the crisis in our oceans. We are delighted to have built a platform of recognition for the outstanding organisations and individuals working towards improving the health of the oceans. Our inspirational nominees and winners are driving awareness and implementing the change that can save our oceans, and they should all be immensely proud.”
Charles Clover, executive director, Blue Marine Foundation, said: “Studies show that although the oceans are now under serious threat, with decisive action their resilience and carbon absorption can be improved and overfishing reversed within 20 years. There are still huge challenges ahead but the work of our winners is promising, motivating and worthy of celebration. This is one area of conservation where we are winning.”
Adrian Grenier, actor and founder of the Lonely Whale Foundation, who was also shortlisted for an Ocean award, said: “The biggest threat to our oceans right now is non-action. Our oceans are resilient but only if we take collective steps towards protecting and rebuilding them. We need to protect 30 per cent of our oceans by 2030. Today, we’ve protected just three per cent. We have a long way to go but I’m ready for the challenge and the opportunity to engage a new community of environment leaders.”
Helena Christensen, model and environmentalist, said: “I have huge respect and admiration for the sea. There is hardly anything more magical; its power is infinite and ever-changing. Ocean life depends on a thriving coral reef and we are destroying it.”
Full list of winners: Ocean Awards 2017
Seafarers’ Award: Ben Ainslie Racing, Land Rover BAR
Local Hero Award: Dennis Bryan Bait-it, Project Sharklink
Innovation Award: The Nature Conservancy
Responsible Business Award: Industry Group Agreement to Cod fishery in the northern part of North-East Atlantic
Policy Award: Claire Nouvian, Bloom
Public Education Award: Ian Urbina, The New York Times
Visionary Award: Stuart Beck, UN Ambassador for the Oceans and Seas
Science Award: Daniel Pauly and Dirk Zeller, Sea Around Us, the University of British Columbia
The Seafarers’ Award, which celebrates an individual or group from the seafaring community that has made the biggest difference over the past year to advance marine conservation, went to Land Rover’s Ben Ainslie Racing partnership. Known as Land Rover BAR, the movement was driven by Dr Susie Tomson and inspired the British America’s Cup sailing team’s sustainability strategy. The team is recognised for its project to bring back native oysters to southern British water and ‘say no to single use plastic’ campaigns while using technology sustainably via ‘virtual chase boat’.
The Local Hero Award was picked up by Dennis Bryan Bait-it of Philippines-based Project Sharklink. A co-founder of Project Sharklink, Bait-it has worked to enhance the benefits of diver tourism to his local community. He was also recognised for bringing together local fishermen tasked with protecting Monad Shoal, the only place in the world where it is possible to dive with thresher sharks, by patrolling waters and reporting illegal shark fishing activity.
The Nature Conservancy created a groundbreaking marine investment model when it brokered a debt swap between the government of the Seychelles and its Paris Club creditors, restructuring the Seychelles’ debt in exchange for a commitment by the 115-island archipelago to invest in marine conservation. This innovation provides a model for other small island developing states and saw the Conservancy awarded the Innovation Award.
The Industry Group Agreement to cod fishery in the northern part of Northeast Atlantic won the Award for Responsible Business. This follows the statement made by industry bodies including fishing unions, fleets, supermarkets and processors not to trawl for cod in the waters around Svalbard and up to the North Pole until evidence showed no harm would be caused. McDonald’s Corporation played a major role in convening industry stakeholders around the question of protecting vulnerable marine habits in the Arctic. Other members of the group include the Norwegian Fishing Vessel Owners Association, Tesco, Young’s Seafood Ltd and Marks & Spencer.
Claire Nouvian was awarded the Policy Award for her work with the Deep Sea Conservation Coalition, leading to the EU to pass a ban on deep-sea bottom trawling in June 2016. Nouvian founded BLOOM in 2005, waging a campaign to highlight the damage caused by such practices.
Investigative journalist Ian Urbina was selected as the winner of the Public Education Award for his Outlaw Ocean Series, published in the New York Times between July 2015 and February 2016. Urbina travelled across 14 countries and five seas to bring the extent of lawlessness on the oceans into the public eye, encouraging criminal prosecutions and alerting governments to the enormity of the problem. There are now plans for a Netflix film of the series produced by Leonardo DiCaprio.
Following a visit to Palau to study coral reef preservation in 1976, Stuart Beck became a passionate supporter of the island nation, helping it gain independence, and later becoming its ambassador to the United Nations. Beck, who died last year, was honoured with the Visionary Award for his work in establishing Palau as one of the strongest advocates for marine protection on the world stage. Beck is succeeded in his role by his wife Tulik.
On the 19th January 2016, Nature Communications published a study by Prof. Daniel Pauly and Dr Dirk Zeller, which showed that over the past 60 years the global fish catch had been about 50 per cent greater than official estimates suggested. The study, based on 10 years of collecting data, resulted in substantial media attention and is encouraging many countries to improve their monitoring of fisheries, control and enforcement approaches. Pauly and Zeller were awarded the highly coveted Science Award.
Switch2 Energy Awarded Trio Of International Management Standards
Switch2 Energy, district heating specialist, has received the ISO 14001:2015 environmental and OHSAS 18001: 2007 health and safety accreditations, which have been integrated with the company’s existing ISO 9001:2015 quality management system to mark a triple achievement.
The company was supported through the process by FPA Consulting, and LRQA, which recommended Switch2 for the double certification following a five-day audit process.
Kirsty Lambert, Managing Director, Switch2, said: “We have always had robust management systems and processes, but we now have a fully integrated management system that combines the world’s best environmental, health and safety and quality ISO standards.
“We have undertaken a rigorous business improvement and assurance process with professional support from FPA and LRQA and are very proud to have achieved a trio of ISO accreditations. These standards are at the heart of our strategy and operation, and are crucial in supporting the ongoing growth of our business.”
John Barke, Managing Director, FPA Consulting, said: “Congratulations to Kirsty and the team. They have worked hard to maximize the benefits that ISO 9001, ISO 14001 and OHSAS 18001 can bring, in particular around customer service, satisfaction and managing business risk which is critical to their business resilience.”
Yorkshire-based Switch2 Energy has more than 35 years experience of smart metering and billing for the community energy and district heating sector. The company remotely manages and monitors its smart meters from its UK customer service centre, which offers complete billing and administration services to more than 430 heat networks and 70,000 homes.
Further information: www.switch2.co.uk