The UK’s first 100% renewable electricity supplier, Good Energy, has beaten off competition to claim the top spot in a customer satisfaction survey for energy suppliers. The company’s founder, Juliet Davenport, reacts to the good news.
We’re really pleased to be topping the Which? customer satisfaction survey for energy suppliers for a second time.
2011 was a fantastic year, with the launch of our wind farm in Delabole, strong growth in our community of generators to over 10,000, a price freeze, and so much more – and it’s great to be starting 2012 with such positive news.
Our unique commitment to renewables means the relationship we have with our customers is extremely important. Inspiring them with our vision for a future powered purely by green energy as well as delivering a high quality, reliable service is vital; a key aspect of achieving this has been our price stability.
We’ve been able to keep our electricity prices steady for almost three years – no mean feat when all the major energy suppliers were raising theirs – and this has helped us ensure green energy is more accessible for everyone.
We think our score of 84% – a big improvement on our previous win of 79% – reflects that our customers feel appreciated, together with our consistent approach to pricing.
I’m also very proud of our fantastic and very knowledgeable Customer Care team who give our customers the personalised service they deserve. They sit at the forefront of our mission to encourage people to have a closer connection with their energy.
The development of the Good Energy Academy provides an excellent training ground. Our comprehensive approach to customer care – from Energy Saving Trust-endorsed energy efficiency advice to in-depth knowledge of generating your own electricity – means that team members gain experience across all aspects of our business, and many are now playing integral roles in specialist teams.
Which? received responses from over 8,000 energy users across the country, rating energy suppliers across all aspects of their business, from customer service to energy efficiency advice and billing, and ranking them according to their customer satisfaction scores and likelihood of recommending their supplier to a friend.
We believe that our top score is proof that Good Energy is a great alternative to the ‘big six’ energy suppliers. And with our electricity costing on average 3% less than their standard domestic tariffs there’s never been a better time to switch to our clean, green electricity.
Making the switch the renewable energy has never been easier. Click here to do so.