Some leading banks have underpaid customers that are due compensation for being mis-sold Payment Protection Insurance (PPI), an investigation by the BBC has found. The difference...
The Financial Ombudsman Service settled a record number of disputes between consumers and financial service providers over the year to the end of March 2014. The...
Consumer trust in the UK banking sector has stabilised after years of decline, but still lags behind the rests of the world, a new survey has...
The chief executive of the Financial Ombudsman Service (FOS), Natalie Ceeney, has said that the increasing number of complaints about financial service providers is due to...
Citizens Advice has urged payday loan customers to make a complaint if they feel they have been treated unfairly. Starting on August 5, the charity will...