Complaints to the six largest energy companies in the UK have reached an all-time high, with smaller companies continuing to see an increase in customers.
New figures from the consumer group Which? show that complaints to the so-called ‘big six’ are still rising, reaching 1.7 million in just three months.
Records of complaints have been kept since 2012 and this is the highest number received in total for the energy companies, which include British Gas, E.ON, EDF Energy, Npower, SSE and Scottish Power.
The report found Npower received the most complaints, with 83 for every 1,000 customers.
Ofgem works with suppliers to ensure they publish details on complaints and the companies published their top five reasons on their websites.
Some of the reasons include billing, payment and supplier transfer problems.
Last month, Blue & Green Tomorrow reported huge increases in people moving from large energy suppliers to smaller firms .
Good Energy and Ecotricity, both supplying 100% renewable energy, recorded large growth in their customer base in May this year. They also found complaints increased due to rising demand, which was hoped would be a temporary problem.
Ecotricity has said it has now returned to the top spot with the fewest complaints in the industry, despite a growth of 26% in the last quarter, with only 1.93 complaints per 1000 customers.
Ecotricity founder Dale Vince said, “In the past six months we’ve recruited and trained more than 100 new customer service staff – a 91% rise – to keep pace with the workload, to maintain staff-to-customer ratios and prepare for further growth, because excellent customer service is a core part of what we do.
“These figures also show that complaints to the big six continue to grow despite their relative poor performance on customer service, because they have systemic problems with how they treat customers, while any issues with smaller suppliers should hopefully be a temporary problem.”
Similarly, Good Energy said it quickly took measures to improve its customer service. A spokesperson added, “The result is that more than 90% of the calls are now being answered within 30 seconds, and many of these in under 10 seconds.”
They added that the firm will continue to see a rise in customer numbers, but said, “There is now a real opportunity for the renewable energy market as consumers are waking-up to the idea of switching to an alternative to the big six.”
Which? has recently launched a campaign to try and reform the energy market, called Fix the Big Six, where customers can sign a petition to fix the “broken” energy market.
Photo: Light Painting via Flickr
Like our Facebook Page
Strange Ways the Sporting World Impacts the Environment
The Future of Cryptocurrency is Eco-Friendlier than the Present
Why Bill Gates Is Wrong on the Climate Impact of Bitcoin
Everything You Need to Know to Create an Eco-Friendly Nursery
4 Environmental Benefits of Using A Buckwheat Pillow
Eco-Friendly Ways to Dispose of The Office Furniture!
7 Huge Advantages of Using Solar Power at Home
5 Important Changes to Become An Eco-Friendly Nicotine User
4 Great Ways to be a Committed Eco-Tourist While Flying
7 Basic Types of Forex Charts Ethical Investors Must Understand
How to Make Your Ecommerce Business More Eco-Friendly?
How Can Social Media Help In Promoting Sustainable Lifestyle?
Luxury Development for The Ultra-Rich Causing Climate Change Conundrum in Barbuda
How Does Bitcoin Mining Work and is it Eco-Friendly?
Is Gen Z Ahead of Millennials in Terms of Eco-Investing?
Four Reasons Why Buying Used Cars Is the Way to Go Green
There is no Planet B: The Growing Importance of ESG
Wonderful Environmental Monitoring Tips to Keep Indoor Air Clean
The Tremendous Benefits of Investing in Energy-Efficient Windows
4 Morning Productivity Tips for Green Entrepreneurs that Are Night Owls
- Features10 months ago
Eco-Friendly Interior Design Is Easier Than You Might Think
- Features7 months ago
Eco-Friendly Hacks To Create A Durable Shop For Your Home
- Features8 months ago
5 Simple Ways To Create A Greener And Healthier Home
- Environment11 months ago
The Benefits Of Sustainable Agriculture For Farmers