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Which? energy suppliers top the tables?

After coming out on top of the annual Which? customer satisfaction survey this year, Graeme Rushin, head of customer care at 100% renewable energy supplier, Good Energy, explains what makes its team so good.

It may be icy outside but we’ve got some heart-warming news. We’re very proud that Good Energy has topped the Which? annual Customer Satisfaction Survey for energy suppliers for a second time.



After coming out on top of the annual Which? customer satisfaction survey this year, Graeme Rushin, head of customer care at 100% renewable energy supplier, Good Energy, explains what makes its team so good.

It may be icy outside but we’ve got some heart-warming news. We’re very proud that Good Energy has topped the Which? annual Customer Satisfaction Survey for energy suppliers for a second time.

In the midst of the media furore about the ‘big six’, we think this proves that small companies like ours offer a great alternative choice, and that being an ethical company doesn’t mean sacrificing quality in other areas of the business.  

Over 8,000 energy users across the UK took part in the Which? survey this month, rating the energy suppliers on categories such as energy efficiency advice and likelihood of recommending their supplier to a friend.  

Good Energy scored highest with 84%, followed by other small suppliers. The ‘Big 6’ ranked in the bottom half of the table.

So what do we think makes our Customer Care team award-winning?

Mira-Sophie, one of our customer care advisors, says, “It’s great working with my colleagues because they’re so bright and switched on about environmental issues.

Their backgrounds range from economics to geography to sociology.

They’re very adaptable and hard-working – like in a busy kitchen, if you’ve got lots of customers you step up and do the best you can. It’s really great, but we definitely work hard.

We always try to go that extra mile for the customer, and we’re constantly aware of the reason we’re doing it: we’re not just a business out solely for profit”.

Our customer care advisors are up to speed in everything from renewables to generating your own electricity, so they’re able to do much more than simply solve problems. They’re also trained in energy efficiency to a standard endorsed by the Energy Savings Trust.

Having our energy efficiency advice endorsed by the Energy Saving Trust is not only a solid industry stamp of approval for our service, it’s really important for our customers too”, explains Beverley Hockley, our customer care team leader.

It’s a rare thing when a company actively encourages people to use less of their product, but we understand that our customers want to save money, reduce their carbon footprint and still remain cosy and comfortable in their homes“.

The survey also took into account fundamentals such as value for money and accuracy of bills.

We’re confident that our overall customer satisfaction has been boosted by maintaining stable electricity prices since 2009.

Our unique commitment to renewables means the relationship we have with our customers is extremely important”, explains Juliet Davenport, Good Energy’s CEO.   

Inspiring them with our vision for a future powered purely by green energy as well as delivering a high quality, reliable service is vital; a key aspect of achieving this has been our price stability.

We’ve been able to keep our electricity prices steady for almost three years – no mean feat when all the major energy suppliers were raising theirs – and this has helped us ensure green energy is more accessible for everyone.

We think our score of 84% – a big improvement on our previous win of 79% – reflects that our customers feel appreciated, together with our consistent approach to pricing”.

It’s a good result, but we’re certainly not putting our feet up yet.

We want our customer service to be even better and we have a plan for the next few years to help achieve that.

Recently we brought all customer operations under one umbrella, and are now focusing on helping departments work together more closely.

This should mean that issues falling between teams are resolved faster and more efficiently.

With Juliet also picking up two awards this month at the People and Environment Achievement Awards, it’s been a great start to what will hopefully be a great year.

Good Energy can help you convert your home into a renewable one. Contact them to find out how to do so.


Will Self-Driving Cars Be Better for the Environment?



self-driving cars for green environment
Shutterstock Licensed Photo - By Zapp2Photo |

Technologists, engineers, lawmakers, and the general public have been excitedly debating about the merits of self-driving cars for the past several years, as companies like Waymo and Uber race to get the first fully autonomous vehicles on the market. Largely, the concerns have been about safety and ethics; is a self-driving car really capable of eliminating the human errors responsible for the majority of vehicular accidents? And if so, who’s responsible for programming life-or-death decisions, and who’s held liable in the event of an accident?

But while these questions continue being debated, protecting people on an individual level, it’s worth posing a different question: how will self-driving cars impact the environment?

The Big Picture

The Department of Energy attempted to answer this question in clear terms, using scientific research and existing data sets to project the short-term and long-term environmental impact that self-driving vehicles could have. Its findings? The emergence of self-driving vehicles could essentially go either way; it could reduce energy consumption in transportation by as much as 90 percent, or increase it by more than 200 percent.

That’s a margin of error so wide it might as well be a total guess, but there are too many unknown variables to form a solid conclusion. There are many ways autonomous vehicles could influence our energy consumption and environmental impact, and they could go well or poorly, depending on how they’re adopted.

Driver Reduction?

One of the big selling points of autonomous vehicles is their capacity to reduce the total number of vehicles—and human drivers—on the road. If you’re able to carpool to work in a self-driving vehicle, or rely on autonomous public transportation, you’ll spend far less time, money, and energy on your own car. The convenience and efficiency of autonomous vehicles would therefore reduce the total miles driven, and significantly reduce carbon emissions.

There’s a flip side to this argument, however. If autonomous vehicles are far more convenient and less expensive than previous means of travel, it could be an incentive for people to travel more frequently, or drive to more destinations they’d otherwise avoid. In this case, the total miles driven could actually increase with the rise of self-driving cars.

As an added consideration, the increase or decrease in drivers on the road could result in more or fewer vehicle collisions, respectively—especially in the early days of autonomous vehicle adoption, when so many human drivers are still on the road. Car accident injury cases, therefore, would become far more complicated, and the roads could be temporarily less safe.


Deadheading is a term used in trucking and ridesharing to refer to miles driven with an empty load. Assume for a moment that there’s a fleet of self-driving vehicles available to pick people up and carry them to their destinations. It’s a convenient service, but by necessity, these vehicles will spend at least some of their time driving without passengers, whether it’s spent waiting to pick someone up or en route to their location. The increase in miles from deadheading could nullify the potential benefits of people driving fewer total miles, or add to the damage done by their increased mileage.

Make and Model of Car

Much will also depend on the types of cars equipped to be self-driving. For example, Waymo recently launched a wave of self-driving hybrid minivans, capable of getting far better mileage than a gas-only vehicle. If the majority of self-driving cars are electric or hybrids, the environmental impact will be much lower than if they’re converted from existing vehicles. Good emissions ratings are also important here.

On the other hand, the increased demand for autonomous vehicles could put more pressure on factory production, and make older cars obsolete. In that case, the gas mileage savings could be counteracted by the increased environmental impact of factory production.

The Bottom Line

Right now, there are too many unanswered questions to make a confident determination whether self-driving vehicles will help or harm the environment. Will we start driving more, or less? How will they handle dead time? What kind of models are going to be on the road?

Engineers and the general public are in complete control of how this develops in the near future. Hopefully, we’ll be able to see all the safety benefits of having autonomous vehicles on the road, but without any of the extra environmental impact to deal with.

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Road Trip! How to Choose the Greenest Vehicle for Your Growing Family



Greenest Vehicle
Licensed Image by Shutterstock - By Mascha Tace --

When you have a growing family, it often feels like you’re in this weird bubble that exists outside of mainstream society. Whereas everyone else seemingly has stability, your family dynamic is continuously in flux. Having said that, is it even possible to buy an eco-friendly vehicle that’s also practical?

What to Look for in a Green, Family-Friendly Vehicle?

As a single person or young couple without kids, it’s pretty easy to buy a green vehicle. Almost every leading car brand has eco-friendly options these days and you can pick from any number of options. The only problem is that most of these models don’t work if you have kids.

Whether it’s a Prius or Smart car, most green vehicles are impractical for large families. You need to look for options that are spacious, reliable, and comfortable – both for passengers and the driver.

5 Good Options

As you do your research and look for different opportunities, it’s good to have an open mind. Here are some of the greenest options for growing families:

1. 2014 Chrysler Town and Country

Vans are not only popular for the room and comfort they offer growing families, but they’re also becoming known for their fuel efficiency. For example, the 2014 Chrysler Town and Country – which was one of CarMax’s most popular minivans of 2017 – has Flex Fuel compatibility and front wheel drive. With standard features like these, you can’t do much better at this price point.

2. 2017 Chrysler Pacifica

If you’re looking for a newer van and are willing to spend a bit more, you can go with Chrysler’s other model, the Pacifica. One of the coolest features of the 2017 model is the hybrid drivetrain. It allows you to go up to 30 miles on electric, before the vehicle automatically switches over to the V6 gasoline engine. For short trips and errands, there’s nothing more eco-friendly in the minivan category.

3. 2018 Volkswagen Atlas

Who says you have to buy a minivan when you have a family? Sure, the sliding doors are nice, but there are plenty of other options that are both green and spacious. The new Volkswagen Atlas is a great choice. It’s one of the most fuel-efficient third-row vehicles on the market. The four-cylinder model gets an estimated 26 mpg highway.

4. 2015 Hyundai Sonata Hybrid

While a minivan or SUV is ideal – and necessary if you have more than two kids – you can get away with a roomy sedan when you still have a small family. And while there are plenty of eco-friendly options in this category, the 2015 Hyundai Sonata Hybrid is arguably the biggest bang for your buck. It gets 38 mpg on the highway and is incredibly affordable.

5. 2017 Land Rover Range Rover Sport Diesel

If money isn’t an object and you’re able to spend any amount to get a good vehicle that’s both comfortable and eco-friendly, the 2017 Land Rover Range Rover Sport Diesel is your car. Not only does it get 28 mpg highway, but it can also be equipped with a third row of seats and a diesel engine. And did we mention that this car looks sleek?

Putting it All Together

You have a variety of options. Whether you want something new or used, would prefer an SUV or minivan, or want something cheap or luxurious, there are plenty of choices on the market. The key is to do your research, remain patient, and take your time. Don’t get too married to a particular transaction, or you’ll lose your leverage.

You’ll know when the right deal comes along, and you can make a smart choice that’s functional, cost-effective, and eco-friendly.

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