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Exclusive Interview: Sophie Walker, Head of Sustainability, JLL




Sophie is UK Head of Sustainability within Jones Lang LaSalle (JLL), the global professional services company specialising in real estate.  Sophie is responsible for JLL’s sustainability leadership position in the UK marketplace and with clients, as well as driving JLL’s internal environmental and social performance across our own estate and workforce.  Sophie is a member of the UK Executive and the UK Building a Better Tomorrow Board.

Prior to taking on this role in 2016, Sophie was a Director in the Upstream business within JLL, overseeing our Strategy & Communication services.  Over 8 years, Sophie helped companies create market-leading sustainability visions, strategies and implementation programmes, and ensured results are achieved.  Sophie has designed strategies for companies and for major master-plans in Europe, the Middle East and Africa, she has assisted multiple clients with their sustainability reporting, she set up our own European training programme, and she has implemented socio-economic and environmental management systems. Sector experience includes: real estate; retail; professional services; agriculture; and healthcare.

Sophie joined JLL in 2007, having worked in the UK House of Commons. Sophie has an MSc from Cranfield University in Environmental Management for Business and an MA (Oxon) in English & Modern Languages from the University of Oxford.  Sophie was Estates Gazette Young Professional of the Year 2014 and one of the ULI 40 under 40 winners 2014.

What is JLL’s sustainability mission?

JLL’s sustainability programme is Building a Better Tomorrow.  At JLL we believe we need to go beyond bricks and mortar.  Buildings affect our health, happiness and can make our work more productive. But they also account for more than half the total impact on the planet. Our mission is to build livelihoods, relationships, ideas, places and a sustainable future.  We want to be the most sustainable real estate services firm globally, realising our significant opportunity to make buildings and cities where people thrive.

What was the driver behind this?

In the UK, we committed back in 2011 to embedding sustainability in everything we do.  The primary driver was strong client and staff feedback on the opportunity for us to be market-leading across all of our services  – we had a great sustainability consultancy in our Upstream Sustainability Services business, which was and continues to be a great asset to our clients.  But we were not realising the benefit of up-skilling our whole workforce to be able to talk confidently about how to navigate the environmental and social implications of real estate decision-making, and we weren’t consistently walking the talk in our own buildings.  That has definitely changed for the better, not least with the UK launch of Building a Better Tomorrow in 2014, which was adopted globally this year.

Who does it primarily serve?

For me, leading our UK programme, the emphasis is on helping and influencing our clients, our industry, our staff and our communities to be resilient long into the future.  At a global level, as a listed company, our programme also gives our shareholders confidence that we are thinking and acting long-term, and they will generate secure value from their investment in us.

What difference does JLL want to make in sustainability?

We want to continue to leading the conversation and setting sustainability standards for the real estate industry.  Every day we give advice to thousands of people about thousands of buildings, and procure many services and products on their behalf. That is a unique influencing opportunity and where we can make the biggest difference. I want us to get to a point where every transaction, every building we manage or build, and every piece of advice we give to clients, genuinely evaluates how we make buildings healthier and better connected with our communities and the natural environment.  We also want to be an exemplar – in our own workplaces and with our own people – of how you fit-out and run great sustainable buildings, and of how you create a work culture that values diversity, develops skills for tomorrow’s challenges and fosters good health and well-being.   We have made great strides, but there is so much more to do.

What are the barriers to making that difference?

In part the biggest challenge for me is having a large workforce. As influencers, it is critical that our staff are knowledgeable and bought-in to what we are seeking to do.  All of our UK staff have undertaken our mandatory sustainability e-learning programme, which was a great start, and we run refresher sessions for our network of over 200 champions.  However, you do need to keep updating this knowledge base for all staff, keeping them enthused through exciting comms and driving the sustainable behaviour change.  Furthermore, we have been through a fair bit of M&A in the last few years.  This brings fresh ideas and fresh business lines in to JLL, which is great, but it also means that there is an ongoing need to get new staff up to speed on sustainability quickly, even when they are taking on so many new things about a different company’s culture and structure.

Who’s helping you overcome those barriers?

I have a great team, all of whom spend a lot of time and energy engaging effectively with their networks of sustainability, community, workplace and diversity champions.   I am also part of our UK Executive team which helps with communicating our activities at a senior level. Our HR and Marketing teams have been huge supporters of our employee engagement and training in different guises over the years.   And we also draw on expertise from external experts like Global Action Plan, who helped us run a very sexy paper reduction campaign last year, which achieved a 20% reduction in paper use per person and delivered projected annual savings are £100,000.

Is the Real Estate world doing enough to support sustainability?

It has come a long way, but it still has so much more to do.  Real estate accounts for 35% of carbon, 25% of water and 40% of raw materials use globally.  Real estate development and investment hugely influences our sense of community and our quality of life, and we spent 90% of our time indoors, so buildings influence human health and happiness.  So the real estate sector has one of the biggest responsibilities across all sectors to drive sustainable development.  In the decade I’ve been working in the sector, I’ve seen huge changes for the better, in many different markets, as evidenced by the growth of the Global Real Estate Sustainability Benchmark, the impact of Green Building Councils around the world and the growing understanding of social sustainability.  The large developers and institutional investor community really do take sustainability seriously, in their asset selection, in the way they commission buildings, in the way they manage buildings.  So my honest answer is yes, but there is still more mainstreaming to be done by business and we need to ensure that governments of all political hues really listens to how critical a priority sustainability is for the long term economic success of the real estate sector.  That message isn’t being communicated loudly enough yet.

How can people – individuals and organisations – find out more about JLL’s sustainability mission?

Starting with the obvious places – read our Global Sustainability Report or our smaller UK Highlights document.  Or you can drop us a line at

How do you prioritise sustainability in your personal life?

I have done substantial environmental and human rights volunteer roles over the years, to make sure that I don’t just have a corporate view of sustainability challenges. I also live in a part of London in need of urban renewal, with fantastic green spaces, but awful littering and flytipping.  I want my community to feel safe and pleasant, but I am also incredibly tight for time, with a toddler and a busy job, so at the moment I focus my limited energies on improving the few streets around me – getting the post box re-painted, doing little litter clean-ups, reporting issues to the Council, speaking to my neighbours.  Sometimes it is the small stuff that makes sustainability real for people, and that is certainly true for me.


5 Easy Things You Can Do to Make Your Home More Sustainable




sustainable homes
Shutterstock Licensed Photot - By Diyana Dimitrova

Increasing your home’s energy efficiency is one of the smartest moves you can make as a homeowner. It will lower your bills, increase the resale value of your property, and help minimize our planet’s fast-approaching climate crisis. While major home retrofits can seem daunting, there are plenty of quick and cost-effective ways to start reducing your carbon footprint today. Here are five easy projects to make your home more sustainable.

1. Weather stripping

If you’re looking to make your home more energy efficient, an energy audit is a highly recommended first step. This will reveal where your home is lacking in regards to sustainability suggests the best plan of attack.

Some form of weather stripping is nearly always advised because it is so easy and inexpensive yet can yield such transformative results. The audit will provide information about air leaks which you can couple with your own knowledge of your home’s ventilation needs to develop a strategic plan.

Make sure you choose the appropriate type of weather stripping for each location in your home. Areas that receive a lot of wear and tear, like popular doorways, are best served by slightly more expensive vinyl or metal options. Immobile cracks or infrequently opened windows can be treated with inexpensive foams or caulking. Depending on the age and quality of your home, the resulting energy savings can be as much as 20 percent.

2. Programmable thermostats

Programmable thermostats

Shutterstock Licensed Photo – By Olivier Le Moal

Programmable thermostats have tremendous potential to save money and minimize unnecessary energy usage. About 45 percent of a home’s energy is earmarked for heating and cooling needs with a large fraction of that wasted on unoccupied spaces. Programmable thermostats can automatically lower the heat overnight or shut off the air conditioning when you go to work.

Every degree Fahrenheit you lower the thermostat equates to 1 percent less energy use, which amounts to considerable savings over the course of a year. When used correctly, programmable thermostats reduce heating and cooling bills by 10 to 30 percent. Of course, the same result can be achieved by manually adjusting your thermostats to coincide with your activities, just make sure you remember to do it!

3. Low-flow water hardware

With the current focus on carbon emissions and climate change, we typically equate environmental stability to lower energy use, but fresh water shortage is an equal threat. Installing low-flow hardware for toilets and showers, particularly in drought prone areas, is an inexpensive and easy way to cut water consumption by 50 percent and save as much as $145 per year.

Older toilets use up to 6 gallons of water per flush, the equivalent of an astounding 20.1 gallons per person each day. This makes them the biggest consumer of indoor water. New low-flow toilets are standardized at 1.6 gallons per flush and can save more than 20,000 gallons a year in a 4-member household.

Similarly, low-flow shower heads can decrease water consumption by 40 percent or more while also lowering water heating bills and reducing CO2 emissions. Unlike early versions, new low-flow models are equipped with excellent pressure technology so your shower will be no less satisfying.

4. Energy efficient light bulbs

An average household dedicates about 5 percent of its energy use to lighting, but this value is dropping thanks to new lighting technology. Incandescent bulbs are quickly becoming a thing of the past. These inefficient light sources give off 90 percent of their energy as heat which is not only impractical from a lighting standpoint, but also raises energy bills even further during hot weather.

New LED and compact fluorescent options are far more efficient and longer lasting. Though the upfront costs are higher, the long term environmental and financial benefits are well worth it. Energy efficient light bulbs use as much as 80 percent less energy than traditional incandescent and last 3 to 25 times longer producing savings of about $6 per year per bulb.

5. Installing solar panels

Adding solar panels may not be the easiest, or least expensive, sustainability upgrade for your home, but it will certainly have the greatest impact on both your energy bills and your environmental footprint. Installing solar panels can run about $15,000 – $20,000 upfront, though a number of government incentives are bringing these numbers down. Alternatively, panels can also be leased for a much lower initial investment.

Once operational, a solar system saves about $600 per year over the course of its 25 to 30-year lifespan, and this figure will grow as energy prices rise. Solar installations require little to no maintenance and increase the value of your home.

From an environmental standpoint, the average five-kilowatt residential system can reduce household CO2 emissions by 15,000 pounds every year. Using your solar system to power an electric vehicle is the ultimate sustainable solution serving to reduce total CO2 emissions by as much as 70%!

These days, being environmentally responsible is the hallmark of a good global citizen and it need not require major sacrifices in regards to your lifestyle or your wallet. In fact, increasing your home’s sustainability is apt to make your residence more livable and save you money in the long run. The five projects listed here are just a few of the easy ways to reduce both your environmental footprint and your energy bills. So, give one or more of them a try; with a small budget and a little know-how, there is no reason you can’t start today.

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Is Wood Burning Sustainable For Your Home?



sustainable wood burning ideas

Wood is a classic heat source, whether we think about people gathered around a campfire or wood stoves in old cabins, but is it a sustainable source of heat in modern society? The answer is an ambivalent one. In certain settings, wood heat is an ideal solution, but for the majority of homes, it isn’t especially suitable. So what’s the tipping point?

Wood heat is ideal for small homes on large properties, for individuals who can gather their own wood, and who have modern wood burning ovens. A green approach to wood heat is one of biofuel on the smallest of scales.

Is Biofuel Green?

One of the reasons that wood heat is a source of so much divide in the eco-friendly community is that it’s a renewable resource and renewable has become synonymous with green. What wood heat isn’t, though, is clean or healthy. It lets off a significant amount of carbon and particulates, and trees certainly don’t grow as quickly as it’s consumed for heat.

Of course, wood is a much less harmful source of heat than coal, but for scientists interested in developing green energy sources, it makes more sense to focus on solar and wind power. Why, then, would they invest in improved wood burning technology?

Homegrown Technology

Solar and wind technology are good large-scale energy solutions, but when it comes to small-space heating, wood has its own advantages. First, wood heat is in keeping with the DIY spirit of homesteaders and tiny house enthusiasts. These individuals are more likely to be driven to gather their own wood and live in small spaces that can be effectively heated as such.

Wood heat is also very effective on an individual scale because it requires very little infrastructure. Modern wood stoves made of steel rather than cast iron are built to EPA specifications, and the only additional necessary tools include a quality axe, somewhere to store the wood, and an appropriate covering to keep it dry. And all the wood can come from your own land.

Wood heat is also ideal for people living off the grid or in cold areas prone to frequent power outages, as it’s constantly reliable. Even if the power goes out, you know that you’ll be able to turn up the heat. That’s important if you live somewhere like Maine where the winters can get exceedingly cold. People have even successfully heated a 40’x34’ home with a single stove.

Benefits Of Biomass

The ultimate question regarding wood heat is whether any energy source that’s dangerous on the large scale is acceptable on a smaller one. For now, the best answer is that with a growing population and limited progress towards “pure” green energy, wood should remain a viable option, specifically because it’s used on a limited scale. Biomass heat is even included in the UK’s Renewable Heat Initiative and minor modifications can make it even more sustainable.

Wood stoves, when embraced in conjunction with pellet stoves, geothermal heating, and masonry heaters, all more efficient forms of sustainable heat, should be part of a modern energy strategy. Ultimately, we’re headed in the direction of diversified energy – all of it cleaner – and wood has a place in the big picture, serving small homes and off-the-grid structures, while solar, wind, and other large-scale initiatives fuel our cities.

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