Energy bosses have admitted in a new report that they have let down customers and that these failings have led to political criticisms and distrust. The...
An independent report, commissioned by trade body Energy UK, argues that the energy market is changing and competition is improving. The publication comes as the energy...
Blue & Green Daily finds and summarises the top sustainability stories around the web every morning. We start with our own picks from Blue & Green...
The number of business customers switching their energy supplier is up by a third, according to figures released by a price comparison service on Tuesday. Make...
The big six energy firms have collectively received over 5.5m complaints over the last year, according to the consumer group Which? – as it calls on...
Good Energy and Ecotricity, two leading renewable energy suppliers, have both topped the annual Which? energy company survey of consumer satisfaction. The survey, which asked 8,525...
The energy ombudsman has revealed a striking increase of consumers complaining about their energy supplier in 2013 – a 71% rise compared to the previous year....
The Financial Conduct Authority (FCA) has dealt Lloyds Banking Group a £28m fine for “serious failings” in its control of sales incentive schemes. The group was...
Current account customers could be losing thousands of pounds a year just by being with a bank that is wrong for them, with some overdraft charges...
The UK’s carbon price floor, a tax on fossil fuels used to generate electricity, should be scrapped, voices from within the industry have said. As the...
The energy regulator Ofgem has spoken out about rising energy bills and told the energy and climate committee that firms “have no entitlement to any level...
Consumer group Which? is calling on financial firms to cut the costs of their calls, after research found that nearly three-quarters of customer complaint lines were...
Unite, the UK’s biggest union, has launched a new credit union service in a bid to challenge payday lenders and other organisations that “[try] to make...
A consumer survey has revealed that trust in the energy industry has fallen, amid concerns about rising energy prices. The Consumer Insight Tracker from Which? found...
A one-off evidence session looking into the regulation of the payday lender industry will be held on November 5 at the Palace of Westminster, London. The...