A consumer survey has revealed that trust in the energy industry has fallen, amid concerns about rising energy prices.
The Consumer Insight Tracker from Which? found only one in seven consumers trust energy companies to act in their best interests. The figure fell from the 27% registered before the price rises were announced.
For the first time since the tracker began, in July last year, more than half of consumers stated they were very worried about energy prices. Overall, the majority of consumers (84%) said they had concerns about energy bills, demonstrating the impact the hikes have had.
Over the last month, four of the big six energy companies have announced price hikes of up to 10.4%. The companies have blamed a range of issues including wholesale energy prices. However. Ofgem data reveals that over the last year global wholesale costs have remained broadly flat.
Of those surveyed, 91% of consumers blamed the price rises on energy companies increasing their profits. Eight in 10 also believe that energy companies prioritise making profit over serving their customers.
A survey conducted at the beginning of the year found that customer satisfaction in the big six was low. SSE, E.ON, British Gas and Scottish Power all scored around the 50% mark with EDF scoring 46% and Npower coming out bottom with just 39% customer satisfaction rate.
In contrast, 100% renewable electricity supplier Good Energy came out top for the third time in four years, scoring 85%. Comments made during the BBC’s Question Time also suggest that consumers can now save money by switching to renewable energy suppliers.
Richard Lloyd, executive director of Which?, said, “The number of people worrying about energy prices has rocketed, while trust in companies has plummeted.
“What we have heard from the government so far is too little, and too late, for the millions of hard pressed consumers worrying about how they will pay their energy bills this winter. Consumers need to see radical changes now.”
Lloyd urged George Osborne to use his autumn statement to cut the big six utility companies “down to size by separating the wholesale energy market from domestic supply, and by cutting the cost of government energy policies to consumers.”
The companies that have increased prices also placed the blame on the government’s green levies, prompting David Cameron to announce a review into green taxes. However, business leaders have labelled this move “shortsighted”.
Like our Facebook Page
Key Things to Remember When Building a Sustainable Home
4 Tips to Achieve Eco-friendly Business Operations
Are Vegan Shoes A Sustainable Option?
How to Be More Eco-Conscious In Your Everyday Life
Tips To Become More Sustainable At Home
Modern Log Cabins: Sustainability and Aesthetics
The Basics of Starting a Eco-Friendly DIY Project
Importance of Shore Hardness for Sustainable Hobbyists
Green Healthcare Practice Patient Data Compliance Guidelines
Guidance on Trading Bitcoin as an Eco-Friendly Investor
Why Making Your Business Sustainable Is More Important Than Ever
The Most Popular Environment-Friendly Flooring Options
Investing in the Ethical and Eco-friendly Has Never Been Easier
A Guide Transitioning to Safer and Environmentally-Friendly Chemicals
Role of HR in Sustainable Businesses
The Environmental Impact of Bitcoin Replacing Fiat Currencies
Tips To Make Air Conditioning Eco-Friendly
9 Zero Waste Gift Ideas For An Eco-Friendly 2021 Holiday
5 Reasons For Your Business To Go Green (Beyond Helping The Planet)
Tips After Buying an Electric Scooter to Lower Your Carbon Footprint
- Features10 months ago
Seven Health and Safety Tips for Eco-Friendly Products in a Green Home
- Energy10 months ago
Eco-Friendly Homeowners Lower Carbon Footprints through Greater Air Conditioner Efficiency
- Features9 months ago
Essential Guidelines for Eco-friendly Moving into new Home
- Invest12 months ago
The Eco-Friendly Evolution of Bitcoin Over the Years