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Some Energy Companies Charge for Faulty Meter Checks


on, the UK’s leading money website for women, has found that customers are being charged to get their gas or electricity meter checked. Depending on their provider, customers who think their meter is faulty could be paying a hefty price to get it checked out. reported that the highest fee for a meter check is £140. contacted eight of the UK’s top energy firms and found that some charge for meter testing upfront and will only refund the cost if the meter is faulty, others don’t charge for one of their engineers to test a meter, but do charge if the meter needs to be tested by an independent expert and isn’t faulty and some don’t charge anything if a meter needs to be tested. None of the major energy companies have any special rates or arrangements for vulnerable customers or those on a low income.

Sarah Pennells, founder of, said: “Energy companies have a duty to make sure people only pay for energy they are using. If someone is worried that their meter is faulty, they shouldn’t be put off contacting the company because of the cost of getting it tested.”

“Energy companies should not be profiting from customers who want to check that their meter is accurate. I would like to see the regulator, Ofgem, set a maximum level for meter testing charges and to force companies to make it clear that customers will only pay this charge if in-house meter testing doesn’t resolve the issue. At the moment this isn’t always made clear when a customer rings the call centre.”

The highest charges were from First Utility, which charges £130 for an electricity meter and £111 for a gas meter (£241 combined) and OVO, which charges £89.25 for an electricity meter and £138.32 for testing a gas meter (£227.57 combined), if they are tested and found not to be faulty. found:

  • British Gas: no charge for testing a potentially faulty meter. However, if you were to ask for an accuracy test because you think your meter(s) aren’t giving the correct reading, but it turns out that the meter is working correctly, you would be asked to pay a fee of, typically, between £63 and £75. This would be added to your bill.
  • EDF Energy: no charge for testing a potentially faulty meter.
  • E-on:no charge for tests carried out by E-on but a £93 charge per meter if it’s sent away for testing by an independent expert. The £93 charge is refunded if the meter is found to be faulty. These payments could be ‘spread across time’.
  • First Utility: the vast majority of queries related to usage and meter reads can be resolved via a conversation and a photograph of the meter showing the reads. There is no charge for an engineer’s visit to check a meter if there is a fault and replacement is free. If the meter is found not to be faulty, there is a charge of £130 for an electricity meter and £111 for a gas meter.
  • Ovo: customers must pay for a meter accuracy test (MAT) upfront, but Ovo will let you spread the cost if you ask for this (Ovo’s tariffs ask customers to pay for energy in advance and for their account to remain in credit, so it’s in line with their tariff). The cost for testing an electricity meter is £89.25 and the cost for testing a gas meter is £138.32. If the meter is faulty, you’ll get a refund in full and a new meter free of charge.
  • nPower: No charge for checking a potentially faulty meter.
  • Scottish Power: If you wanted your meter checked and it was found not to be faulty, there would be a charge of £50 for an electricity meter and £120 for a gas meter. This cost would be added to your bill.
  • SSE: the first test is free but if you were to ask for a second test, it would cost £31.80 per meter, which would be added to your bill. There is no refund if the meter turns out to be faulty.

Sarah Pennells, founder of, is also calling on Ofgem to force energy suppliers to bring in special rates for vulnerable customers. She said: “I cannot believe that the prospect of paying an upfront charge of £100 or more won’t put some vulnerable customers off getting their meter tested. There should be a reduced rate for pensioners and other low income customers who receive certain benefits.”

Maria Wardrobe, from National Energy Action, said: “We agree there should be a cap on what energy firms charge for meter tests, such charges could pose a major deterrent to customers requesting a check, particularly those who are already struggling to pay their bills. Hopefully with the roll-out of smart meters customers will better understand their energy usage and suppliers should be able to recognise abnormal usage patterns that could suggest there is a fault with the meter.”

Sarah Pennells has passed the research onto Ofgem. A spokesperson from Ofgem said: “Ofgem’s rules state that suppliers must take into account a customer’s ability to pay and whether it would be fair to impose charges and the timing of refunds due to a customer.”


New Zealand to Switch to Fully Renewable Energy by 2035



renewable energy policy
Shutterstock Licensed Photo - By Eviart /

New Zealand’s prime minister-elect Jacinda Ardern is already taking steps towards reducing the country’s carbon footprint. She signed a coalition deal with NZ First in October, aiming to generate 100% of the country’s energy from renewable sources by 2035.

New Zealand is already one of the greenest countries in the world, sourcing over 80% of its energy for its 4.7 million people from renewable resources like hydroelectric, geothermal and wind. The majority of its electricity comes from hydro-power, which generated 60% of the country’s energy in 2016. Last winter, renewable generation peaked at 93%.

Now, Ardern is taking on the challenge of eliminating New Zealand’s remaining use of fossil fuels. One of the biggest obstacles will be filling in the gap left by hydropower sources during dry conditions. When lake levels drop, the country relies on gas and coal to provide energy. Eliminating fossil fuels will require finding an alternative source to avoid spikes in energy costs during droughts.

Business NZ’s executive director John Carnegie told Bloomberg he believes Ardern needs to balance her goals with affordability, stating, “It’s completely appropriate to have a focus on reducing carbon emissions, but there needs to be an open and transparent public conversation about the policies and how they are delivered.”

The coalition deal outlined a few steps towards achieving this, including investing more in solar, which currently only provides 0.1% of the country’s energy. Ardern’s plans also include switching the electricity grid to renewable energy, investing more funds into rail transport, and switching all government vehicles to green fuel within a decade.

Zero net emissions by 2050

Beyond powering the country’s electricity grid with 100% green energy, Ardern also wants to reach zero net emissions by 2050. This ambitious goal is very much in line with her focus on climate change throughout the course of her campaign. Environmental issues were one of her top priorities from the start, which increased her appeal with young voters and helped her become one of the youngest world leaders at only 37.

Reaching zero net emissions would require overcoming challenging issues like eliminating fossil fuels in vehicles. Ardern hasn’t outlined a plan for reaching this goal, but has suggested creating an independent commission to aid in the transition to a lower carbon economy.

She also set a goal of doubling the number of trees the country plants per year to 100 million, a goal she says is “absolutely achievable” using land that is marginal for farming animals.

Greenpeace New Zealand climate and energy campaigner Amanda Larsson believes that phasing out fossil fuels should be a priority for the new prime minister. She says that in order to reach zero net emissions, Ardern “must prioritize closing down coal, putting a moratorium on new fossil fuel plants, building more wind infrastructure, and opening the playing field for household and community solar.”

A worldwide shift to renewable energy

Addressing climate change is becoming more of a priority around the world and many governments are assessing how they can reduce their reliance on fossil fuels and switch to environmentally-friendly energy sources. Sustainable energy is becoming an increasingly profitable industry, giving companies more of an incentive to invest.

Ardern isn’t alone in her climate concerns, as other prominent world leaders like Justin Trudeau and Emmanuel Macron have made renewable energy a focus of their campaigns. She isn’t the first to set ambitious goals, either. Sweden and Norway share New Zealand’s goal of net zero emissions by 2045 and 2030, respectively.

Scotland already sources more than half of its electricity from renewable sources and aims to fully transition by 2020, while France announced plans in September to stop fossil fuel production by 2040. This would make it the first country to do so, and the first to end the sale of gasoline and diesel vehicles.

Many parts of the world still rely heavily on coal, but if these countries are successful in phasing out fossil fuels and transitioning to renewable resources, it could serve as a turning point. As other world leaders see that switching to sustainable energy is possible – and profitable – it could be the start of a worldwide shift towards environmentally-friendly energy.


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5 Easy Things You Can Do to Make Your Home More Sustainable




sustainable homes
Shutterstock Licensed Photot - By Diyana Dimitrova

Increasing your home’s energy efficiency is one of the smartest moves you can make as a homeowner. It will lower your bills, increase the resale value of your property, and help minimize our planet’s fast-approaching climate crisis. While major home retrofits can seem daunting, there are plenty of quick and cost-effective ways to start reducing your carbon footprint today. Here are five easy projects to make your home more sustainable.

1. Weather stripping

If you’re looking to make your home more energy efficient, an energy audit is a highly recommended first step. This will reveal where your home is lacking in regards to sustainability suggests the best plan of attack.

Some form of weather stripping is nearly always advised because it is so easy and inexpensive yet can yield such transformative results. The audit will provide information about air leaks which you can couple with your own knowledge of your home’s ventilation needs to develop a strategic plan.

Make sure you choose the appropriate type of weather stripping for each location in your home. Areas that receive a lot of wear and tear, like popular doorways, are best served by slightly more expensive vinyl or metal options. Immobile cracks or infrequently opened windows can be treated with inexpensive foams or caulking. Depending on the age and quality of your home, the resulting energy savings can be as much as 20 percent.

2. Programmable thermostats

Programmable thermostats

Shutterstock Licensed Photo – By Olivier Le Moal

Programmable thermostats have tremendous potential to save money and minimize unnecessary energy usage. About 45 percent of a home’s energy is earmarked for heating and cooling needs with a large fraction of that wasted on unoccupied spaces. Programmable thermostats can automatically lower the heat overnight or shut off the air conditioning when you go to work.

Every degree Fahrenheit you lower the thermostat equates to 1 percent less energy use, which amounts to considerable savings over the course of a year. When used correctly, programmable thermostats reduce heating and cooling bills by 10 to 30 percent. Of course, the same result can be achieved by manually adjusting your thermostats to coincide with your activities, just make sure you remember to do it!

3. Low-flow water hardware

With the current focus on carbon emissions and climate change, we typically equate environmental stability to lower energy use, but fresh water shortage is an equal threat. Installing low-flow hardware for toilets and showers, particularly in drought prone areas, is an inexpensive and easy way to cut water consumption by 50 percent and save as much as $145 per year.

Older toilets use up to 6 gallons of water per flush, the equivalent of an astounding 20.1 gallons per person each day. This makes them the biggest consumer of indoor water. New low-flow toilets are standardized at 1.6 gallons per flush and can save more than 20,000 gallons a year in a 4-member household.

Similarly, low-flow shower heads can decrease water consumption by 40 percent or more while also lowering water heating bills and reducing CO2 emissions. Unlike early versions, new low-flow models are equipped with excellent pressure technology so your shower will be no less satisfying.

4. Energy efficient light bulbs

An average household dedicates about 5 percent of its energy use to lighting, but this value is dropping thanks to new lighting technology. Incandescent bulbs are quickly becoming a thing of the past. These inefficient light sources give off 90 percent of their energy as heat which is not only impractical from a lighting standpoint, but also raises energy bills even further during hot weather.

New LED and compact fluorescent options are far more efficient and longer lasting. Though the upfront costs are higher, the long term environmental and financial benefits are well worth it. Energy efficient light bulbs use as much as 80 percent less energy than traditional incandescent and last 3 to 25 times longer producing savings of about $6 per year per bulb.

5. Installing solar panels

Adding solar panels may not be the easiest, or least expensive, sustainability upgrade for your home, but it will certainly have the greatest impact on both your energy bills and your environmental footprint. Installing solar panels can run about $15,000 – $20,000 upfront, though a number of government incentives are bringing these numbers down. Alternatively, panels can also be leased for a much lower initial investment.

Once operational, a solar system saves about $600 per year over the course of its 25 to 30-year lifespan, and this figure will grow as energy prices rise. Solar installations require little to no maintenance and increase the value of your home.

From an environmental standpoint, the average five-kilowatt residential system can reduce household CO2 emissions by 15,000 pounds every year. Using your solar system to power an electric vehicle is the ultimate sustainable solution serving to reduce total CO2 emissions by as much as 70%!

These days, being environmentally responsible is the hallmark of a good global citizen and it need not require major sacrifices in regards to your lifestyle or your wallet. In fact, increasing your home’s sustainability is apt to make your residence more livable and save you money in the long run. The five projects listed here are just a few of the easy ways to reduce both your environmental footprint and your energy bills. So, give one or more of them a try; with a small budget and a little know-how, there is no reason you can’t start today.

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