New research from consumer group Which? has found that just one in six consumers trust energy companies to act in customers’ best interests. The findings follow...
Tesco, Sainsbury’s and Marks & Spencer are investigating the source of their chicken products after an investigation by the Guardian newspaper poor hygiene practices that can...
Consumer group Which? has argued that the government’s proposed renewable energy subsidy scheme does not offer value for money because offshore wind could be prioritised ahead...
Big six energy firm SSE has revealed it has increased its pre-tax profits to £1.5 billion, a 9.6% rise compared to the previous year. However, the...
The Labour party has given its backing to calls from the consumer group Which? for a full investigation into competition in the current account market. Earlier...
Over 600,000 UK current account customers have changed providers in the first six months of the new Current Account Switch Service, according to new statistics. The...
Changes to the pensions industry, announced by George Osborne in last week’s budget, must be backed up by robust measures, which include independent and impartial support...
There is widespread dissatisfaction among rail users in the UK, with 11 of 19 rail operators scoring less than 50% for satisfaction in a survey by...
The big six energy firms have collectively received over 5.5m complaints over the last year, according to the consumer group Which? – as it calls on...
Good Energy and Ecotricity, two leading renewable energy suppliers, have both topped the annual Which? energy company survey of consumer satisfaction. The survey, which asked 8,525...
Fees charged by payday lenders for customers who default on payments are “unlawful”, according to Which? – the consumer group that is calling on firms to...
The energy ombudsman has revealed a striking increase of consumers complaining about their energy supplier in 2013 – a 71% rise compared to the previous year....
The Financial Conduct Authority (FCA) has dealt Lloyds Banking Group a £28m fine for “serious failings” in its control of sales incentive schemes. The group was...
Current account customers could be losing thousands of pounds a year just by being with a bank that is wrong for them, with some overdraft charges...
Consumer group Which? is calling on financial firms to cut the costs of their calls, after research found that nearly three-quarters of customer complaint lines were...