Complaints to the six largest energy companies in the UK have reached an all-time high, with smaller companies continuing to see an increase in customers. New...
Customers will be able to switch energy suppliers within three days by the end of the year, energy regulator Ofgem has announced. The plans aim to...
Energy regulator Ofgem has called on the ‘big six’ energy suppliers to explain to customers how falling wholesale costs will impact their energy prices. The call...
Customers of the energy supplier Npower made more complaints than those of any other large energy company last year, according to new findings from Citizens Advice....
Ramsay Dunning of Co-operative Energy writes how crowdfunding could play an integral part in the UK’s energy future. The world needs to find $1 trillion (£590...
Energy suppliers in the UK have committed to halving the length of time it takes to switch providers from five weeks to around two-and-a-half weeks, it...
The number of customer complaints received by the Ombudsman Service about energy companies has tripled in a year, new figures have revealed. The organisation, which handles...
Customers want more from energy companies, a new survey has revealed. Consumers believe suppliers are too focussed on profits, unclear about their finances and are not...
Energy bosses have admitted in a new report that they have let down customers and that these failings have led to political criticisms and distrust. The...
Energy companies have admitted they have let us down in a hard-hitting new report for a conference on Thursday in London called Energy, Politics and the Consumer....
Consumers are increasingly switching away from the big six energy suppliers and searching for cheaper deals from smaller firms, an independent energy supplier has claimed. Economy...
The energy regulator Ofgem has confirmed it will conduct an inquiry into competition within the energy market. The announcement comes just days after consumers and businesses...
Energy company SSE’s price freeze announcement on Wednesday morning is good news for consumers but comes with a price. SSE makes its move 24 hours before...
The boss of British Gas Chris Weston is facing calls to give up his bonus, following allegations of ‘predatory pricing’ and bill increases. Centrica, the parent...
Energy company SSE said it is freezing electricity and gas prices for its customers until 2016, after it announced an 8.2% energy price rise back in...