Lloyds Banking Group is trying to redeem its good name by pledging to be the “best bank for customers”. This comes after the organisation became embroiled in a number of scandals that have seen it handed big fines.
The part state-owned bank announced the pledge in conjunction with its Responsible Business 2013 report, in which it claims to have made “significant progress” in helping people by being the “best bank for customers”.
The group notes a number of achievements it met in 2013, including helping 120,000 new businesses get off the ground and reducing its overall energy use. It says the latter is an important step in reaching a 30% reduction by 2020.
The pledges also include helping customers to get on the property ladder, assisting with savings planning, taking a lead on financial inclusion for all customers and giving businesses a hand “expert mentoring and training”.
Its renewed approach comes after it was bailed out by the taxpayer after the 2008 financial crisis to the tune of £20 billion. It has also faced fines of around £8 billion for its part in mis-selling payment protection insurance (PPI).
António Horta-Osório, the group’s chief executive, said, “The Helping Britain Prosper Plan incorporates bold, public commitments to help address some of the big issues facing Britain today. It demonstrates to customers that their concerns are our concerns.”
He added, “It’s about putting customers at the heart of everything we do as an organisation, wherever we do business. Being the best bank for customers means offering simple, relevant products to people at all levels of society across Britain. Not just those enjoying relative prosperity; but also those facing financial difficulties, coping with disabilities, striving to buy their first home or find their first job. To be the ‘best’ we must help all of our customers.”
The Lloyds announcement is the latest by the big banks that have been heavily criticised in the past for irresponsible practices. Last week, chief executive of the Royal Bank of Scotland (RBS) Ross McEwan defended the bank’s relatively large bonus scheme, saying that it was necessary to ensure a loyal and productive workforce.
McEwan said that it was his mission was to create a bank that the UK “can be proud of”, saying that this should be one that is customer-focused.
Like our Facebook Page
Strange Ways the Sporting World Impacts the Environment
The Future of Cryptocurrency is Eco-Friendlier than the Present
Why Bill Gates Is Wrong on the Climate Impact of Bitcoin
Everything You Need to Know to Create an Eco-Friendly Nursery
4 Environmental Benefits of Using A Buckwheat Pillow
Eco-Friendly Ways to Dispose of The Office Furniture!
7 Huge Advantages of Using Solar Power at Home
5 Important Changes to Become An Eco-Friendly Nicotine User
4 Great Ways to be a Committed Eco-Tourist While Flying
7 Basic Types of Forex Charts Ethical Investors Must Understand
How to Make Your Ecommerce Business More Eco-Friendly?
How Can Social Media Help In Promoting Sustainable Lifestyle?
Luxury Development for The Ultra-Rich Causing Climate Change Conundrum in Barbuda
How Does Bitcoin Mining Work and is it Eco-Friendly?
Is Gen Z Ahead of Millennials in Terms of Eco-Investing?
Four Reasons Why Buying Used Cars Is the Way to Go Green
There is no Planet B: The Growing Importance of ESG
Wonderful Environmental Monitoring Tips to Keep Indoor Air Clean
The Tremendous Benefits of Investing in Energy-Efficient Windows
4 Morning Productivity Tips for Green Entrepreneurs that Are Night Owls
- Features10 months ago
Eco-Friendly Interior Design Is Easier Than You Might Think
- Features7 months ago
Eco-Friendly Hacks To Create A Durable Shop For Your Home
- Features8 months ago
5 Simple Ways To Create A Greener And Healthier Home
- Environment11 months ago
The Benefits Of Sustainable Agriculture For Farmers